Friday, 9 December 2011

Cudo.....What do you expect



This first is the original email Cudo sent me after I sent them a nice email about how the car wash where the voucher was redeemable was lying and saying they were "busy" so I'd go away. The car wash had only one car being washed at the time and yet I was told to come back 45min later.

Hi Cameron,

Thank you for your email.

We’re sorry to hear that you’re having trouble redeeming your voucher.

The deal is bound by strict terms and conditions made between Cudo and the business, unfortuantely as the merchant did offer to honour the voucher, although with a wait of 45 minutes, unfortunately, on these grounds we’re unable to refund your voucher.

However, most of our vouchers are transferable and if you’re unable use it then you can give it to a friend or family member as a gift.

And if you need any extra help, please contact us again!

Warm Regards,

Jennie

The Cudo Team

So I fired back with this little number....I wonder if I will get a response?!

Hi Jennie,

“Extra help” required…..

So what you are actually saying is if the merchant had said to me “sorry, we are busy and you will have to come back another day” would that be acceptable?? I can imagine this would be relevant if the deal had stated please make an appointment before going there but I guess Cudo didn’t have the foresight to think of that. What if the merchant had of said “sorry we are booked for the next 2 months solid but you can come back in 3 months” then once I go there in 3 months they say “we’re booked for the next 2 months”??

I don’t suppose your stupid….sorry “strict” terms compensate for this.

Just as I suspected….and with all that I’ve heard in the media about how group buying organisations have been ripping off consumers you still….well…rip people off. I guess you can believe what you read in the papers!

I hate to be a whinger but unless you can offer me a better solution, I’m going to be forced to whinge to all and sundry – I’m sure my 1000+ social media followers will be over hearing about crap deals but hey…you gotta vent somewhere.

PS – If my deal is crap then I don’t want to give it to someone else as a “present”. If you think passing on a crap voucher is a great idea….I’d hate to be invited to your Christmas party. You’re likely to be regifting damaged or broken items to your closest friends. What a gem you are! You little recycler you.

Cudo….you suck! ESPECIALLY your customer service. Might want to get into a different field Jennie….maybe sales….then your attitude would be perfect!

4 comments:

Anonymous said...

I was successful in redeeming two vouchers (4 washes) to Select Car Wash 101 Thompsons Road Bulleen.

The redemption offer on this process changed, where you do need to make an appointment. To date, this has not been a problem.

What has made this offer "suck" is the misleading small print "excessively dirty vehicles may incur a surcharge". I go to a car wash to have a car cleaned. Each time I go the owner opens all driver side doors, flips the interior mats and states there will be an additional surcharge. No matter what the state of the vehicle. However, in all instances the vehicles have only had scuff marks from shoes, bit of dirt on carpet etc. Typically, the general amount of dirt expected from running around town. The vehicles have not been caked in mud or junk. I find the visits to this place uncomfortable as I end up arguing with the owner each time. I can't wait to use the last voucher.

Disappointing that I need to argue each time does not encourage me to return after the expiration of the vouchers. Which I thought was the whole reason for this.

Daniel Kwok said...

This blog is truly awesome in all aspects. cudo

Anonymous said...

I had no appointments and no issue with redeeming the vouchers. However, I got the same issue with the surcharge. I bought 2 vouchers so I went there with my other friend. 1st voucher both of us have to pay $5 extra and the 2nd time I had to pay $10 and my friend hadto pay$20 extra. Our cars still not clean after paying all that extra money. I can see the booth were not touched at all and when we complained he said they had done all the works so we just have to pay.VERY BAD SERVICE!!! We will not come back. NOT RECOMMENDED to go there. We come back the 2nd time only because I had bought the vouchers. If I would have known that the 2nd time we had to pay $30 extra for both of us, I will just not redeemed the voucher. VERY NOT WORTH IT!!!

Anonymous said...

Additional information - the conditions of both of our cars were normal after daily use in the city. We hadn't been to any muddy place. He also can't tell how much surcharge it will be but just told you after finished cleaning so we can't cancel.