Wednesday, 10 September 2008

The Australian Financial Review Part 9

This is Part 9.

Click here for previous parts:

8... 7... 6... 5A... 5... 4... 3... 2... 1...

Right. Now you're all probably getting almightily sick of this whole saga, but there is now the small issue of compensation. I'm sure that we'll get to that eventually.

The reason I'm sure of that is because yesterday, I received this in the mail. Snail mail, that is.

Which means that I have to type the whole sodding thing in:

Dear Dikkii


Thank you for your correspondence received on 25 August 2008 with regard to your complaint concerning The Australian Financial Review.

I write to confirm that your complaint has been received. A Consumer Affairs Victoria officer will contact you further to talk to you about how we may assist. This may take up to two weeks, or longer in some circumstances, as a large number of Victorians have sought our assistance. If you require an interpreter or have any special needs, please let the officer know when you are contacted.

Consumer Affairs Victoria assesses complaints in accordance with it's Conciliation and Compliance & Enforcement policies. Copies of these policies are available on our website at .

To avoid any further delay in having your matter dealt with, please ensure that all relevant documents in support of your complaint have been forwarded to Consumer Affairs Victoria. We will not be able to progress your complaint until we receive all supporting documentation. Please quote the reference above when sending in any additional documentation.

Consumer Affairs Victoria provides an accessible, cost-effective, practical and fair dispute resolution service for consumers. Consumer Affairs Victoria staff members have extensive experience in negotiating dispute outcomes which might avoid the need for recourse to Courts or Tribunals. However, Consumer Affairs Victoria does not have a determinative role, nor can it compel parties to participate in any conciliation process or to accept any settlement proposals that may be under consideration. If Consumer Affairs Victoria is unable to reach a mutually agreed settlement, we can provide you with information and advice about alternative avenues which you may wish to pursue to resolve your dispute.

Should you have any queries please contact us on 1300 558 181 and quote the reference number above.

Yours sincerely

Daniella Schmidt
Assessment Officer

I guess that I should be greeting this with a cheer. Instead, I fired this off to the Fin:

To whom it may concern,

I would like to thank you - and my newsagent - for my copy of The Fin, which was delivered on Saturday. I hope that this has been fixed, and look forward to my next copy.

With regards to my complaint below, there is still the matter of the previously undelivered eight weeks. Is it possible for someone to contact me to discuss some kind of arrangement?

Yours sincerely,


And you know, even though the resulting credit that I hope to get to my account will not be as great as the $75 this blog obtained from Harvey Norman, I hope to get some satisfaction out of this. I'm not letting go just yet.

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