This is the reply email from the useless Optus giant. UNSATISFACTORY!

Dear Mr Davidson

RE: Optus Telephone Account

Thank you for your letter dated 19/06/2007 regarding your Optus Telephone Account.

Firstly, I would like to apologise on behalf of Optus for any distress and inconvenience that you may have experienced in connection with this matter.

As per your enquiry, we tried to find out your account information, but unfortunately were not able to locate it. We would appreciate if you provide us the Account number for your internet connection or Pre-activation number of your home phone. Once we receive this information, we will be more that happy to help you in context to your queries.

Should you have any further queries or wish to discuss this matter further, please do not hesitate to contact Optus Customer Service on 1300300693.

Thanks & Regards

Dalip