Monday, 6 August 2007

Complaint about a complaint about a complaint

“Please contact the office in your state should you wish to talk to someone about your Red Rooster experience.”
To whom it may concern or whoever cares, if anybody,

I would like to begin this letter by referring to the above statement that I directly cut and pasted off your website, just in case any or all of you there have forgotten about it. It would seem to me that this is there so the general public, “YOUR CUSTOMERS”, can contact you about a positive or negative experience they had at your stores. Might I begin with saying, WHAT A LOAD OF CRAP!

This is the third time I have contacted you about a particularly displeasing situation that I was subjected to and still NOTHING has been done. As I stated in my last email to you, I was pleased that I was contacted back so promptly by Ms Kim Quigley (Personal assistant to the Regional Manager & Victorian State Manager) who clearly stated that she had spoken to the area manager whose name is Simon Collard. Now, apparently, Mr Simon Collard was going to conduct an “Investigation” in the Fairfield store relating to my grievance. Ms Quigley then stated that I would be contacted by Mr Collard relating to the matter once this investigation had been completed. She then further stated that these types of complaints are taken very seriously. May I continue say, WHAT A LOAD OF CRAP!

Not only has Ms Quigley fed me a load of garbage, she and Mr Collard have chosen to completely ignore me. This, on top of a most horrendous experience at your Fairfield outlet is nothing short of a slap in the face. Your total disregard for your customers is completely and utterly detestable on an epic scale and you should hang your heads in shame. I now, cannot distinguish which treatment is more upsetting. Either the initial pathetic and horrendously rude service I received or this blatant disregard from you relating to this complaint? Maybe you could help me out?....oh that’s right, nobody is listening or nobody cares, take your pick.

In conclusion, it is clear to me that this that your professionalism, customer service and respect, or lack there of, is nothing short of deplorable. It escapes me as to how your organisation survives conducting itself in this manner. However, what it does explain is the continued closure of several of your outlets. The magnitude of your total and utter incompetence is incontestably responsible for this. To quote your slogan, “Its gotta be Red”, let me give you the hot tip, NO IT DOESN”T!!!

Feel free to disregard this as well as I will be contacting the regional and Victorian state manager directly or whoever I can until someone gets their rear deservedly kicked.

Thankyou for “not” taking the time to read or “do” anything about this. I look forward to not receiving a reply.

5 comments:

nice1bruva said...

Ho Hooooooooo!!! The old Rossco is back!! This is exactly the type of post that makes my Monday afternoons! Well done, 5 stars!

Rev. Dikkii said...

Kick arse, Hulkmeister.

I was wondering whether that one was coming, or if they'd actually caught up with you.

I concur with nice1bruva on this. 5 stars.

Dikkii said...

Hulk, did you get a response to this?

The Hulk said...

He left a message on my phone saying he will send me an email. I am still waiting......shock!

Anonymous said...

I know this post is now old but I thought I moswell put my so called two cents. I have been to the store you have just suggested. Yes their will always be problems but the ones you addressed well in your letter seemed you were going a bit over the top. I don’t believe it would take 20 minutes and I think by Simons investigating that he would find this was not possible. Drive thru I realise is sometimes a wait but not always. However don’t blame it on the cashiers. At that store currently in Fairfield I came upon some new and friendly staff and the current manager there is quite healthy may I quote store manager that is. Yes she is not obese but the kindest soul, I enjoy eating their and find their food to be of fast food quality. Their restraunt requires renovation but we all know budgets can be hard to come by. Red rooster really isn’t that bad when you think about it. Yes of course youll get the every now and than moron that works their but remember there are some employees that do their work and actually care! Also put yourself into the situation for a minute, my daughter has been working their for years but now she is in a higher paying job. She had to put up with busy periods due to only one cashier and the factor that customers were not that nice themselves as for when placing a complaint you can be assertive but not so aggressive. Placing a complaint, yes the customers always right but conditions always apply my dear. The quality of the food and the service has improved and yes mistakes may happen but im happy with the friendly service I have been given since. It looks like you were responded instead with action and not words!!!
Cya!