Thursday, 9 August 2007

Spud response # 2

Dear Cameron,

Thank you for your email.

To ensure this doesn’t happen again the Franchisee and Staff will be required to attend additional training and satisfy the assessment criteria for Module 24 of the Spudbar Franchisee Induction Program ( Customer Service ).

Please note that I have phoned the Franchisee who was in the store at the time of the incident. She has advised that the store was busy and she couldn’t spend the time with the customer that she would have liked to. She has however confirmed that an apology was offered and a refund given.

Can you please double check with your friend her version of events before I take this matter further.

Kind regards,

Clay Thompson
National Support Center
Spudbar Franchising Pty Ltd

1 comment:

Rev. Dikkii said...

He makes a pretty awful mistake in this. Never use the words "double check" where "confirm" can be used instead.

Should be in Complaints Handling 101.