Thursday, 9 August 2007

Spudbar reply - Quick and now I owe you a drink!

Dear Cameron,

Thank you for taking the time to compose the email and bring to my attention the situation at our Collins Street store.

Your associate’s treatment by our staff member is inexcusable and deplorable.

I have committed the last 7 years of my life to developing the Spudbar concept and building a brand with substance, integrity and decency.

The difficulties with building a business that is reliant on its people is that from time to time an employee with no respect for the customer or his / her self slips through the cracks.

I can assure you that I will give this issue my immediate attention.

In an attempt to compensate you and your friend for the inconvenience caused I’d like to offer you 6 Free Spud vouchers. This gesture is not intended to mitigate what happened but does go towards apologising for the behaviour of our staff member.

If you could please provide your postal address I’ll arrange for the vouchers to be sent to you.

If the damage done is to great then we invite you to visit another one of our locations ( Spudbar Telstra Dome is the next closest one to you ).

I’m sorry and hope to see you and your friend at a Spudbar outlet soon.

Sincerely,

Clay Thompson
Chief Executive Officer
National Support Center
Spudbar Franchising Pty Ltd

1 comment:

Rev. Dikkii said...

Crikey, that was a fast response.

And if a drink is not your cup of tea (ho hooooo puns are my speciality this week) spuds all round will be fine.