Answer From Red Rooster!!!

Ross
I would like to apologise for any inconvenience you may have been caused. We aim to provide friendly and efficient service and a product of the highest quality at all times.
Please be assured our customer concerns are taken very seriously, as it is through such feedback that we are able to improve on our service in the future. I will be passing your comments on to Simon Collard - the Area Manager for the Fairfield Store. Simon will be in touch with you within a timely manner once he has completed his investigations at the store.
In the meantime, could you please reply with your contact number that Simon can call you on.
Regards,

Kim Quigley
Personal Assistant to Regional Manager - East Coast
and Victorian State Manager